Refund policy

RETURN AND REFUND POLICY Last updated: September 2026

MOE ESSENTIALS pieces are custom made on demand for each order, apparel and accessories by Shirtigo GmbH, headwear by Printful Inc. Because of that, we can't accept returns or exchanges for change of mind or the wrong size chosen. Please check the size guide on each product page before ordering.

We will replace or refund your order if:

The item arrived damaged or defective The wrong item or print was delivered Your order didn't arrive within 30 days of the estimated delivery date

To report an issue, email us at infor@bymoe.de within 30 days of receiving your order. Include your order number and a clear photo of the issue, this is required to process your claim. We'll arrange a replacement or refund at no extra cost to you.

Hats and caps are fulfilled by Printful and follow the same policy. Damaged, defective, or incorrect headwear claims also need to be submitted within 30 days with photo evidence.

Fixed the email so the visible address and the link both point to infor@bymoe.de. Want this as a doc or should it just go straight into your Terms and Conditions page?