Refund policy

RETURN AND REFUND POLICY Last updated: May 2026

MOE ESSENTIALS products are produced on demand, apparel and accessories by Shirtigo GmbH, and headwear by Printful Inc. — specifically for each order. As a result, we do not accept returns or exchanges for reasons of change of mind or incorrect size selection.

We accept returns or offer replacements only in the following cases:

• The item arrived damaged or defective
• The wrong item or print was delivered
• The order did not arrive within 30 days of the estimated delivery date

To report an issue, contact us at infor@bymoe.de within 30 days of receiving your order. Include your order number and a clear photo of the issue, this is required to process your claim. We will arrange a replacement or refund at no additional cost to you.

As our products are custom printed per order, we are unable to offer refunds for sizing issues. Please refer to the size guide on each product page before ordering.

Note on headwear: Hats and caps are fulfilled by Printful. The same policy applies, claims for damaged, defective, or incorrect items must be submitted within 30 days of delivery with photo evidence.